Effective Date: May 20, 2026

Ron's Speedy Rooter & Plumbing Repair ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ronsspeedyrooterandplumbingrepair.com, request our plumbing services, or communicate with us via phone, text message, or email.

Please read this Privacy Policy carefully. By using our services, website, or communicating with us, you agree to the practices described below.

1. Information We Collect and How We Collect It

We collect information that identifies, relates to, describes, or could reasonably be linked with you ("Personal Information"). We collect this information in the following ways:

• Directly From You: * Contact Information: Name, billing address, service address, phone number, and email address provided when you request a quote, book a service, or call our office.

  • Service Information: Details about your plumbing systems, property, service history, and scheduling preferences.

  • Financial Information: Credit card numbers, bank account details, or other payment information processed securely through our third-party payment processors.

• Automatically From Our Website:

  • Technical Data: IP address, browser type, operating system, and website usage data collected via cookies and tracking technologies to help improve our online experience.

2. How We Use Your Information

We use the information we collect to provide high-quality plumbing services and maintain our business operations, including:

• Scheduling appointments, dispatching technicians, and completing plumbing repairs or installations.

• Processing payments, invoicing, and managing customer accounts.

• Responding to customer service requests, inquiries, and emergency plumbing calls.

• Sending transactional messages, such as booking confirmations, "on-the-way" text notifications, and post-service follow-ups.

• Sending promotional offers, maintenance reminders, or seasonal tips (only if you have opted in to receive them).

3. How We Share Your Information & Mobile Privacy Assurance

We do not sell your personal information. We only share your information with trusted third-party service providers to help us run our business (such as dispatching software, customer relationship management (CRM) tools, and secure payment processors).

 

Mobile Opt-In and SMS Privacy Assurance

Mobile opt-in data will not be shared or sold with 3rd parties for their marketing purposes. > No mobile phone numbers, opt-in consent data, or personal information collected specifically for text messaging updates will be shared, rented, or sold to third parties or affiliates for marketing or promotional reasons.

4. Opt-Out Instructions

You have total control over how we communicate with you. If you no longer wish to receive communications from us, you can opt out at any time using the following methods:

• Text Messages (SMS): You can reply "STOP" to any text message you receive from us. Once you send "STOP," we will send a confirmation message and cease all automated text communications to that number.

• Emails: Click the "Unsubscribe" link found at the bottom of any marketing or promotional email we send you.

• Direct Request: You can contact our office directly at 661-832-2100 or email us at brenda@bakersfieldspeedyrooter.com and request to be removed from our marketing lists.

Please note: Opting out of marketing messages will not prevent us from contacting you regarding ongoing, transactional business matters, such as an active plumbing emergency or an open invoice.

5. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your Personal Information under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request details about the categories and specific pieces of personal information we have collected about you over the past 12 months.

• Right to Delete: You can request that we delete personal information we collected from you, subject to certain legal exceptions (e.g., if we need the data to complete an active plumbing project or for tax and warranty purposes).

• Right to Correct: You can request that we correct inaccurate personal information.

• Right to Non-Discrimination: We will not discriminate against you (e.g., charging different prices or providing lower quality service) for exercising your privacy rights.

To exercise any of these rights, please contact us using the details in Section 7.

6. Security and Data Retention

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access or disclosure. We retain your information only as long as necessary to provide our plumbing services, resolve disputes, and comply with California business, tax, and licensing laws.

7. Contact Us

If you have any questions, concerns, or wish to exercise your California privacy rights, please contact us at:

• Plumbing Company Name: Ron's Speedy Rooter & Plumbing Repair

• Phone Number: 661-832-2100

• Email Address: brenda@bakersfieldspeedyplumber.com

• Mailing Address: 9530 Hageman Rd, Ste B #200, 93312